1. What does BPO stand for? What does it mean?
BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to India to save costs. E.g. employee payroll is maintained in India for their employees worldwide. Although these jobs usually are not directly IT-related, their data-based orientation often means that they require IT departmental support to be successfully outsourced.
2. What does ITES stand for? What does it mean?
ITES stands for IT-enabled services. IT-enabled outsourcing can be defined as,
Those outsourcing services that use information technology in the processing and delivery of the service.
Services are typically delivered through a telecommunications or data network, or other electronic media
3. What is Non-Voice BPO?
BPO Services can be largely categorized into - Voice and Non-Voice.
Voice Center , commonly called call-centers, deals with Customer Sales, Technical Support or other help-lines over a phone line. These could be outbound calls for direct product sales, lead generation, market research campaigns etc. or inbound calls for Customer Care.
Non-Voice BPO activities deal with data or Transaction Processes for large organizations across different geographical territories or countries.
Voice-based jobs have fast become a nightshift slog. Non-voice services on the other hand promise stability and are applicable in a wide range of domains like:
Airlines/transportation, Securities, H R Services, Litigation services, Research, Financial services, Insurance, Data processing, Healthcare
Hence, a need for a specialized training to impart the required skills in the field of Non-Voice.
4. What is MBPO?
MBPO stands for Medical Business Process Outsourcing. Apollo Hospitals is the first major hospital to be getting into this.
5. Can medical transcriptions be considered as BPO?
Yes.
6. What is HRO?
HRO stands for Human Resource Outsourcing. HR is getting outsourced to third party providers who can bring in the benefits of knowing the domain.
HR as an activity comprises of a group of activities, which include payroll management, training, staffing, benefits administration, travel and expenses management, retirement and benefits planning, risk management, compensation consulting, etc. These activities are outsourced by which the client can concentrate on their core competency.
In the US context, HR outsourcing is a huge area. For instance, nearly about 29-30 per cent of the outsourcing space is HR.
7. What is RPO?
RPO stands for Research Process Outsourcing. This is popular in the biotech industry. Clients outsource their R&D work. This was termed reportedly by India 's biotech queen Kiran Mazumdar-Shaw.
RPO also stands for Recruitment Process Outsourcing. RPO is a key component of Human Resource Outsourcing (HRO). The RPO team basically handles all the recruitment work for their clients.
8. What is HIPAA?
HIPAA stands for Health Insurance Portability and Accountability Act. The US healthcare industry has been interested in simplifying administrative processes and improving efficiency for several decades. The industry leaders concluded that greater standardization of data and transactions was necessary to improve efficiencies. This conclusion was subsequently memorialized by specific administrative simplification language included in the healthcare legislation called the HIPAA.
9. What is repetitive voice injury (call centre-itis)?
Call centre workers are suffering from a new industrial disease: repetitive voice injury, also dubbed as call centre-itis. Long hours and little opportunity for even a drink of water are behind the 'disease'.
10. Do any associations cater to the BPO segment?
NASSCOM is the best organization that caters to the BPO segment. They have done a wonderful job in addressing the issues with the government. They have a special group called SIGITES - Special Interest Group for IT Enabled Services.
ASSOCHAM too has an initiatve for the BPO sector.
The American Teleservices Association(ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support.
The Centre for BPO Professionals, a non-profit organisation, will facilitate a platform for BPO and call centre professionals to discuss their issues and find out solutions and help them maintain their employability and adaptability in the volatile market requirements. As of March, 2005 CBPOP has its offices in Bangalore and Hyderabad .
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