What’s the big deal about BPO?
And how Non-Voice works for you.
BPO or Business Process Outsourcing is experiencing extraordinary growth and India overwhelmingly remains the favoured destination for outsourcing processes. In 2004-05, the industry grew 3.4 Billion USD!
BPOs may be classified as Voice and Non-Voice. Voice centres or Call Centres in common parlance may deal with areas like direct sales.
Call Centres suffer the double disadvantage of:
1) being restricted to voice centric services, and
2) being associated with the nightshift slog.
Non-Voice BPO on the other hand is more stable and finds application across industries like Airlines and transportation, Securities, H R Services, Litigation services, Financial services, Insurance, Data processing and Healthcare.
Further, there is a tremendous demand for Non-Voice services from MNCs. This is where Skillspan can help. With Skillspan’s courses you can move yourself to the next level in BPO.
What makes Skillspan special?
Our uniqueness is our commitment to Non-Voice and the excellence of our courses. We want to give our students the best possible skills to succeed in the BPO sector beyond ‘call centres’. Most Non-Voice processes do not involve live interaction and therefore your working hours are more likely to be in sync with your family, your friends, and the rest of India!
Skillspan is an entity aimed at providing world skills from India. Our mission is to take young men and women and enable them to face the New World of business today. Because we have the confidence of the BPO industry we can guarantee you interviews with three top BPO companies after you graduate!
We pride ourselves on providing short-term training for a long-term career. Our skill is in raising yours to span the globe.
What this means for you career
If you want to move to the next level in BPO training and avoid the pitfalls of voice centred operations, Skillspan is for you. Our promoters have been advising BPO companies like WIPRO BPO, AMERICAN EXPRESS, GECIS, EXL SERVICES, GOLDMAN SACHS, E-SERVE (Citibank BPO) etc. Companies of the stature of these will be approached for placements which means you could be working for top flight MNCs right after our short and intense training modules.
The knowledge era has arrived.
Here is a partial list of companies providing
Financial and Accountancy Outsourcing services:
American Express FC East Accenture, Bangalore
Astron Document Management Pvt Ltd, Chennai
Outsource Partners International, Bangalore
Datamatics Financials, Mumbai
Enlink Infotech, Navi Mumbai
Ephinay India Private Limited, Gurgaon
eSoftCircle Pvt, Ahmedabad
eMR Technology Ventures Limited
Ford Business Service Center Private Limited, Chennai
GE Capital International Services Gurgaon
GTL Ltd, Mumbai
Immaculate Interactions (India) Ltd, Bangalore
Infowavz International Pvt Ltd, Mumbai
Intelenet Global Services Ltd, Mumbai
Lapiz Digital Services, Chennai
Msource India, Bangalore
Nipuna Services Ltd, Hyderabad
Progeon Ltd, Bangalore
Wipro BPO, New Delhi
Xansa (India) Ltd, Noida
Your Earning Power
In the BPO sector salaries are linked to skill sets. We give you all the important skills, including soft skills that become more and more important as you rise in seniority. To give you an idea, here are some typical starting salaries -
General Associate:
Average salary of Rs. 6000 PM plus Rs. 2000 for incentives
Accounts Associate
Average salary of Rs.10000 PM plus Rs. 3000 for incentives
These calculations are based on average incentives earned.
Looking forward
With the first centre in New Delhi commencing business in June 2005, Centres in Mumbai and Chennai are planned for later this year. Courses aimed at the Healthcare, Insurance and Travel segments will soon be launched. |
